Return & Refund Policy

Last updated: July 15, 2026

This Return & Refund Policy (“Policy”) applies to purchases made through www.myseasidespa.com and any related services operated under the commercial name MySeaSideSpa.

MySeaSideSpa is a commercial name operated by Gift Time, registered in Israel under registration  number 336310255 (“MySeaSideSpa”, “we”, “us”, or “our”).

By placing an order through our Website, you agree to this Policy, our Terms of Use / Terms of Service, our Shipping & Delivery Policy, our Privacy Policy, and any additional terms displayed at checkout.

This Policy should be read together with our Shipping & Delivery Policy, especially for international orders, customs duties, import taxes, refused shipments, returned-to-sender shipments, failed delivery, damaged shipments, missing items, and incorrect items.

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1. General Return Principles

We want customers to receive the products they ordered in good condition. At the same time, because we sell cosmetic, skincare, beauty, and personal care products, returns are subject to hygiene, safety, resaleability, shipping, customs, and fraud-prevention requirements.

Not every product is eligible for return or refund.

Eligibility for return, refund, replacement, store credit, or other remedy depends on:

1. the type of product;

2. product condition;

3. whether the product was opened, used, unsealed, altered, or damaged;

4. whether the issue was reported within the required time;

5. whether the customer provided sufficient evidence;

6. whether the shipment was delivered, refused, returned, abandoned, destroyed, confiscated, or lost;

7. whether the customer complied with this Policy and our Shipping & Delivery Policy;

8. applicable mandatory consumer protection law.

Nothing in this Policy limits any rights that cannot be limited under mandatory applicable law.

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2. We Are a Retailer, Not the Manufacturer

MySeaSideSpa is an online retailer and reseller of third-party cosmetic and beauty products.

Unless expressly stated otherwise, we are not the manufacturer, laboratory, formulator, producer, brand owner, importer of record in your country, pharmacy, medical provider, or healthcare provider of the products sold through the Website.

Product formulas, ingredients, packaging, labels, instructions, warnings, claims, batch numbers, expiration dates, manufacturing standards, and quality control are provided by the relevant third-party manufacturers, brands, suppliers, distributors, or other responsible parties.

To the maximum extent permitted by law, individual dissatisfaction with a manufacturer’s formula, scent, color, texture, packaging, ingredient list, personal result, or product effect does not automatically entitle the customer to a refund.

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3. Return Window

Unless otherwise required by applicable law or expressly approved by us in writing, eligible return requests must be submitted within 14 days after delivery.

For damaged, missing, or incorrect products, the customer should contact us as soon as possible, preferably within 48 hours after delivery and no later than 7 days after delivery.

Requests submitted outside the applicable timeframe may be rejected.

The return window starts from the date the carrier marks the shipment as delivered, picked up, collected, or otherwise made available to the customer.

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4. Return Authorization Required

Customers must contact us and receive return authorization before sending any product back.

Do not return any product without our prior written approval.

Unauthorized returns may be refused, rejected, returned to the customer at the customer’s expense, held without refund, or disposed of where permitted by law.

Return authorization does not guarantee that a refund will be approved. Returned products must be received, inspected, and approved by us before any refund, replacement, store credit, or other remedy is issued.

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5. Condition of Returned Products

To be eligible for return due to change of mind, incorrect ordering, or other non-defective reasons, products must meet all of the following conditions:

1. unopened;

2. unused;

3. unsealed;

4. undamaged;

5. in original packaging;

6. with all original labels, seals, boxes, inserts, accessories, gifts, samples, and promotional items, if applicable;

7. in resaleable condition;

8. returned with proof of purchase;

9. returned only after written authorization from us.

Products that are opened, used, tested, unsealed, altered, damaged, partially used, contaminated, missing packaging, missing labels, missing parts, or not in resaleable condition may be rejected and may not be eligible for refund.

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6. Cosmetic, Skincare and Personal Care Products

Because we sell cosmetic, skincare, beauty, hygiene, and personal care products, we may refuse returns of opened, used, unsealed, or partially used products for hygiene, health, safety, and resaleability reasons.

This applies even if the customer used the product only once, tested it, opened the seal, removed protective packaging, damaged the box, or changed their mind after opening the product.

A product may not be eligible for return or refund merely because:

1. the customer does not like the scent;

2. the customer does not like the texture;

3. the customer does not like the color;

4. the customer does not like the packaging;

5. the product feels different than expected;

6. the customer expected a different result;

7. the customer changed their mind;

8. the customer ordered the wrong product;

9. the customer did not read the description, size, ingredients, or instructions;

10. the customer experienced an individual skin reaction, unless required by applicable law or approved by us after review.

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7. Allergies, Sensitivities and Individual Reactions

Cosmetic products may contain ingredients that can cause irritation, sensitivity, intolerance, or allergic reactions in some individuals.

Customers are responsible for reviewing the ingredient list, product warnings, packaging, and manufacturer instructions before purchasing and using any product.

If you have allergies, sensitive skin, skin disease, pregnancy-related concerns, chronic medical conditions, are using medication, or are under medical treatment, you should consult a qualified physician, dermatologist, pharmacist, or healthcare professional before using cosmetic or skincare products.

We recommend performing a patch test before using any new cosmetic or skincare product.

An individual allergic reaction, irritation, sensitivity, intolerance, discomfort, redness, itching, burning sensation, or other personal reaction does not automatically mean that the product is defective and does not automatically entitle the customer to a refund.

If an adverse reaction occurs, discontinue use immediately and seek medical advice where appropriate.

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8. Non-Returnable Items

Unless required by mandatory applicable law or expressly approved by us in writing, the following items are not eligible for return or refund:

1. opened cosmetic products;

2. used cosmetic products;

3. unsealed products;

4. partially used products;

5. products missing original packaging;

6. products not in resaleable condition;

7. products damaged after delivery;

8. products with removed, broken, or altered seals;

9. products exposed to heat, moisture, contamination, or improper storage after delivery;

10. free gifts, samples, testers, promotional items, or bonus items;

11. final sale, clearance, special offer, or discounted items marked as non-returnable;

12. products purchased for unauthorized resale or commercial distribution;

13. products returned without authorization;

14. products returned after the return window;

15. products refused, abandoned, destroyed, confiscated, or not returned to us due to customer-related reasons.

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9. Proof of Purchase

To request a return, refund, replacement, store credit, or claim review, the customer may be required to provide:

1. order number;

2. full name;

3. email address used for the order;

4. tracking number;

5. delivery date;

6. photos or videos, where applicable;

7. product name;

8. description of the issue;

9. proof of purchase;

10. any additional evidence reasonably required by us.

We may reject claims where the customer cannot provide sufficient proof of purchase or sufficient evidence to review the issue.

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10. Return Shipping Costs

Unless the return is caused by a confirmed error by us or otherwise required by applicable law, the customer is responsible for return shipping costs.

Original shipping fees are generally non-refundable once the order has been shipped.

The customer is responsible for ensuring that returned products are properly packed, protected, and shipped using a trackable shipping method.

We are not responsible for return shipments that are lost, delayed, damaged, misdelivered, held by customs, returned to sender, or not received by us.

We recommend keeping proof of shipment and tracking information until the return is fully processed.

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11. International Return Shipping

For international returns, the customer is responsible for:

1. return shipping costs;

2. export documents, where required;

3. customs documents, where required;

4. import duties, taxes, VAT, brokerage fees, clearance fees, storage fees, and local charges related to return shipping;

5. ensuring that the package is correctly marked as a return, if applicable;

6. complying with the laws and procedures of the country of origin and Israel.

We are not responsible for return packages delayed, rejected, taxed, held, confiscated, destroyed, or not delivered due to incorrect customs documentation, unpaid charges, or failure to follow return instructions.

If we incur customs duties, import taxes, VAT, brokerage fees, clearance fees, storage fees, carrier fees, or other charges due to an international return, we may deduct those amounts from any refund or refuse the return where permitted by law.

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12. Inspection of Returned Products

All returned products are subject to inspection.

A refund, replacement, exchange, or store credit will not be issued until the returned products are received and inspected by us, unless we expressly decide otherwise.

After inspection, we may approve or reject the return based on product condition, packaging, seals, evidence of use, damage, missing items, resaleability, timeliness, and compliance with this Policy.

If a returned product is rejected, we may, at our discretion and where permitted by law:

1. return the product to the customer at the customer’s expense;

2. hold the product for a limited time;

3. dispose of the product;

4. deny the refund;

5. issue a partial refund or store credit.

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13. Refund Method

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

We may issue store credit instead of a monetary refund where permitted by law, where the customer agrees, where the issue relates to a customer-related failed delivery, refused shipment, unpaid customs charges, promotional adjustment, or where otherwise permitted by this Policy.

Refund processing times may vary depending on payment provider, bank, card issuer, currency conversion, and payment method.

We are not responsible for delays caused by banks, payment processors, credit card companies, or third-party payment providers.

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14. Partial Refunds

We may issue a partial refund instead of a full refund where appropriate.

Partial refunds may apply where:

1. only part of the order was affected;

2. only one or several items were damaged;

3. the product was returned with damaged packaging;

4. accessories, samples, gifts, inserts, seals, or packaging are missing;

5. the product has lost resale value;

6. the customer used, opened, altered, or damaged the product;

7. return shipping, customs, storage, handling, or processing costs must be deducted;

8. the shipment was refused, unclaimed, returned to sender, or affected by customer-related delivery failure;

9. only a promotional or discounted portion of the order is refundable;

10. applicable law allows deduction for loss in value or costs incurred.

We are not required to refund an entire order when only part of the order is affected.

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15. Exchanges

We do not guarantee exchanges.

If you wish to exchange a product, you must contact us first.

Depending on availability, product condition, destination country, shipping costs, customs rules, and our internal review, we may offer:

1. replacement;

2. store credit;

3. refund for the eligible item;

4. discount on a future order;

5. another reasonable solution.

For most international orders, returning the product and placing a new order may be required.

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16. Order Cancellation Before Shipment

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once the order has been processed, packed, fulfilled, prepared for shipment, or handed over to the carrier.

If cancellation is approved before shipment, we may refund the order or issue store credit, subject to payment processing fees, fraud screening, or other costs where permitted by law.

Once an order has shipped, it is subject to our Shipping & Delivery Policy and this Return & Refund Policy.

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17. Refused Delivery

Refusing delivery is not a valid method of cancellation and does not automatically entitle the customer to a refund.

If a customer refuses delivery for any reason other than a confirmed error by us or confirmed damage requiring refusal, the shipment may be returned to us, abandoned, destroyed, confiscated, or otherwise handled according to carrier, customs, or local authority procedures.

If a refused shipment is returned to us, any possible refund may be reduced by:

1. original shipping costs;

2. return shipping costs;

3. carrier fees;

4. customs fees;

5. brokerage fees;

6. clearance fees;

7. storage fees;

8. handling fees;

9. payment processing fees;

10. administrative costs;

11. the value of any damaged, opened, expired, missing, non-resellable, or unsellable products.

If the refused shipment is not returned to us, the customer will not be entitled to a refund, replacement, store credit, or compensation, except where required by mandatory applicable law.

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18. Customs Duties, Import Taxes, VAT and Local Charges

International customers are responsible for all customs duties, import taxes, VAT, sales taxes, brokerage fees, clearance fees, carrier fees, storage fees, and any other local charges imposed by their country, customs authority, tax authority, postal service, courier, customs broker, or local authorities.

Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping fee.

Customs duties, import taxes, VAT, brokerage fees, clearance fees, carrier fees, storage fees, and other third-party or government charges are generally non-refundable by us.

The fact that a previous order was delivered without customs duties, taxes, or fees does not guarantee that future orders will be delivered without such charges.

Customers are responsible for understanding and complying with the import and tax laws of their country.

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19. Refusal or Failure to Pay Customs Duties, Taxes or Import Charges

Refusal, failure, delay, or neglect to pay customs duties, import taxes, VAT, brokerage fees, clearance fees, storage fees, carrier fees, or other import-related charges is not a valid reason for cancelling an order, refusing delivery, requesting a refund, or filing a payment dispute.

If the customer refuses or fails to pay import charges, refuses customs clearance, fails to provide required customs documents, does not cooperate with customs procedures, or does not respond to customs or delivery requests, the shipment may be delayed, held, returned to sender, abandoned, destroyed, confiscated, or otherwise handled according to carrier, customs, or local authority procedures.

We reserve the right, where possible, to instruct the carrier to return the shipment to sender or stop further delivery attempts if the customer refuses or fails to pay import charges or complete customs clearance.

If the shipment is returned to us due to the customer’s refusal or failure to pay duties, taxes, VAT, fees, or import charges, we may, at our discretion and subject to applicable law:

1. refuse to issue a refund;

2. deduct original shipping costs;

3. deduct return shipping costs;

4. deduct customs fees;

5. deduct carrier fees;

6. deduct brokerage fees;

7. deduct clearance fees;

8. deduct storage fees;

9. deduct handling fees;

10. deduct payment processing fees;

11. deduct administrative costs;

12. deduct the value of any opened, damaged, expired, missing, used, non-resellable, or unsellable products;

13. issue store credit instead of a monetary refund;

14. reship the order only if the customer pays all additional shipping, customs, handling, and administrative costs in advance.

If the shipment is abandoned, destroyed, confiscated, not released, not returned to us, or otherwise lost because of the customer’s refusal or failure to pay import charges or complete customs clearance, the customer will not be entitled to a refund, replacement, store credit, or compensation, except where required by mandatory applicable law.

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20. Incorrect, Incomplete or Undeliverable Address

The customer is responsible for providing a complete, accurate, accessible, and deliverable shipping address at checkout.

If the customer provides an incorrect, incomplete, outdated, inaccessible, or undeliverable address, or if the address is an office, school, hotel, mailroom, P.O. box, mail forwarding address, secured building, pickup point, reception desk, or any location where delivery requires special access, internal handling, security approval, reception acceptance, or additional instructions, the customer is responsible for ensuring successful delivery.

If delivery fails because of address issues, customer unavailability, failure to respond, failure to collect the shipment, or failure to provide required delivery information, the shipment may be returned, held, abandoned, destroyed, or otherwise handled according to carrier procedures.

Such failure is not a valid cancellation and does not automatically entitle the customer to a refund.

If the shipment is returned to us, any possible refund may be reduced by all costs incurred, including shipping, return shipping, carrier fees, storage fees, customs fees, handling fees, payment processing fees, administrative costs, and loss in product value.

If the shipment is not returned to us, no refund, replacement, store credit, or compensation will be issued, except where required by mandatory applicable law.

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21. Returned-to-Sender Shipments

If a shipment is returned to sender due to customer-related reasons, including incorrect address, failed delivery, unclaimed package, refusal to pay customs charges, refusal of delivery, customer unavailability, failure to respond to carrier or customs requests, failure to provide required documents, or other customer-related issues, we may treat the shipment as a failed delivery caused by the customer.

No refund will be issued unless and until the shipment is actually returned to us and inspected, except where required by mandatory applicable law.

If a refund is approved, we may deduct all costs caused by the failed delivery, including:

1. original shipping costs;

2. return shipping costs;

3. customs fees;

4. carrier fees;

5. brokerage fees;

6. clearance fees;

7. storage fees;

8. handling fees;

9. payment processing fees;

10. administrative costs;

11. the value of any damaged, opened, expired, missing, used, non-resellable, or unsellable products.

If the shipment is not returned to us, is abandoned, destroyed, confiscated, or lost in transit during return due to customer-related reasons, the customer will not be entitled to a refund, replacement, store credit, or compensation, except where required by mandatory applicable law.

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22. Unclaimed Shipments

If the customer does not collect a shipment from a pickup point, post office, courier facility, customs office, mailroom, hotel, office, school, reception desk, or any other delivery location within the required timeframe, the shipment may be returned, abandoned, destroyed, confiscated, or otherwise handled according to carrier or local authority procedures.

Failure to collect a shipment is not a valid cancellation and does not automatically entitle the customer to a refund.

Any possible refund, reshipment, or store credit may be reduced by all costs incurred and may be refused if the shipment is not returned to us or is returned in non-resellable condition.

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23. Damaged Packages or Damaged Products

If your package arrives visibly damaged, crushed, leaking, opened, wet, broken, or otherwise affected, you must document the condition immediately.

To review a damaged shipment or damaged product claim, we may require:

1. clear photos of the outer shipping box;

2. clear photos of all shipping labels;

3. clear photos of the damaged product;

4. clear photos of internal packaging materials;

5. clear photos showing leakage, breakage, missing contents, or damage;

6. order number;

7. tracking number;

8. delivery date;

9. a short written description of the issue;

10. any carrier damage report, delivery note, or inspection report, if available.

You must keep the original shipping box, product packaging, labels, damaged items, and packing materials until the claim is fully resolved.

Do not throw away the shipping box, damaged products, labels, or packaging materials before receiving instructions from us.

Failure to provide required evidence or failure to keep the packaging and damaged items may result in denial of the claim.

Damage claims should be reported as soon as possible after delivery, preferably within 48 hours and no later than 7 days after delivery, unless a longer period is required by applicable law.

Any compensation for damaged products may be limited to replacement, refund for the affected item only, store credit, partial refund, or another solution at our discretion, subject to review and applicable law.

We are not required to refund the entire order if only part of the order was damaged.

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24. Missing Items or Incorrect Items

If you believe an item is missing from your order or you received an incorrect item, you must contact us as soon as possible, preferably within 48 hours and no later than 7 days after delivery.

We may require photos of the package, products received, packing materials, invoice, product labels, shipping label, and any other evidence reasonably necessary to review the claim.

Do not use, open, discard, or dispose of any incorrect item unless instructed by us.

If an incorrect item was sent, we may require its return before issuing a replacement, refund, or store credit.

Any remedy may be limited to the missing or incorrect item only, subject to our review and applicable law.

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25. Lost Shipments

A shipment is not considered lost merely because tracking is delayed or has not updated for a certain period.

If a shipment appears delayed or potentially lost, we may open an investigation with the carrier, postal service, courier, logistics provider, or local delivery partner.

The customer must cooperate with any investigation, including confirming the delivery address, checking with household members, reception desks, mailrooms, neighbors, building management, local post offices, pickup points, customs authorities, or delivery providers.

Refunds, replacements, or store credits for lost shipments are not automatic and may depend on the results of the carrier investigation, tracking information, delivery confirmation, insurance coverage, customer cooperation, and applicable law.

If tracking shows that the shipment was delivered to the address provided by the customer, we may treat the order as delivered unless the carrier investigation confirms otherwise.

We are not responsible for theft, loss, misplacement, or disappearance of a shipment after confirmed delivery to the address provided by the customer, except where required by mandatory applicable law.

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26. Gifts, Samples and Promotional Items

Free gifts, samples, testers, promotional items, bonus products, and discounted bundle items are provided subject to availability and have no cash value.

If an order is returned, cancelled, refunded, or partially refunded, we may require the return of any gifts, samples, bonus items, or promotional items.

If such items are not returned in acceptable condition, we may deduct their value from any refund where permitted by law.

We may replace, remove, or substitute free gifts or samples without compensation.

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27. Discounts, Coupons and Promotions

If a product was purchased using a discount, coupon, promotional code, bundle offer, free shipping offer, or special promotion, any refund may reflect the discounted amount actually paid.

Promotional discounts, coupons, gift cards, store credits, free gifts, samples, shipping discounts, and other benefits may not be refundable in cash.

If a partial return causes the original order to no longer qualify for a promotion, free shipping, gift, bundle discount, or order minimum, we may deduct the value of the promotion, shipping benefit, gift, or discount from any refund where permitted by law.

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28. Chargebacks and Payment Disputes

If you have a problem with your order, you should contact us first so that we can review and attempt to resolve the issue.

If you initiate a chargeback or payment dispute without valid legal grounds, without first contacting us, or in bad faith, we reserve the right to provide evidence to the payment processor, bank, card network, or relevant authority.

We may also suspend or close your account, cancel pending orders, refuse future orders, and recover shipping, processing, administrative, legal, and other costs where permitted by law.

Nothing in this section limits mandatory consumer rights under applicable law.

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29. Fraud, Abuse and Excessive Returns

We reserve the right to refuse returns, refunds, replacements, store credits, or future orders where we suspect fraud, abuse, policy manipulation, unauthorized resale, false claims, repeated damaged-item claims, excessive returns, chargeback abuse, or misuse of promotions.

We may request additional verification before approving a return, refund, replacement, or store credit.

We may refuse service or limit future purchases where permitted by law.

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30. Products Purchased from Other Sellers

This Policy applies only to products purchased directly through www.myseasidespa.com.

We are not responsible for products purchased from other websites, marketplaces, stores, sellers, distributors, or third parties.

If you purchased a product elsewhere, please contact the seller from whom you purchased the product.

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31. Manufacturer Warranty or Manufacturer Responsibility

Some products may be subject to manufacturer warranties, guarantees, or manufacturer-specific policies.

Any manufacturer warranty, if applicable, is provided by the manufacturer, not by MySeaSideSpa, unless expressly stated otherwise.

We may assist customers where reasonable, but we do not guarantee manufacturer approval, manufacturer response, manufacturer refund, manufacturer replacement, or manufacturer warranty coverage.

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32. No Automatic Right to Keep Products After Refund

If a refund, replacement, or store credit is issued, we may require the customer to return the product, damaged item, incorrect item, promotional item, or other relevant goods.

A refund, replacement, or store credit does not automatically allow the customer to keep the product unless expressly approved by us in writing.

If the customer fails to return a product after being required to do so, we may reduce or reverse the refund, charge the customer where permitted by law, or refuse future orders.

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33. Policy Conflicts

This Policy should be read together with our Terms of Use / Terms of Service and Shipping & Delivery Policy.

Where an issue relates to shipping, customs, duties, import taxes, failed delivery, refused delivery, damaged shipment, lost shipment, returned-to-sender shipment, or unclaimed shipment, our Shipping & Delivery Policy also applies.

Where there is any conflict between this Policy and our Shipping & Delivery Policy, we may interpret both policies together in a manner that best reflects the nature of the issue, subject to mandatory applicable law.

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34. Changes to This Policy

We may update or modify this Policy from time to time.

The updated version will be posted on the Website with a revised “Last updated” date.

Your continued use of the Website or placement of orders after changes are posted constitutes acceptance of the updated Policy.

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35. Contact Information

To request a return, refund review, replacement, or claim review, please contact us:

MySeaSideSpa
Operated by: Gift Time
Registration  No.: 336310255
Business Address: 26 Raziel Street, Tel Aviv-Jaffa, Israel
Email: myseasidespa@gmail.com
Website: www.myseasidespa.com