Versand
Shipping & Delivery Policy
Last updated: July 15, 2026
This Shipping & Delivery Policy (“Shipping Policy”) applies to purchases made through www.myseasidespa.com and any related services operated under the commercial name MySeaSideSpa.
MySeaSideSpa is a commercial name operated by Gift Time, registered in Israel under registration number 336310255 (“MySeaSideSpa”, “we”, “us”, or “our”).
By placing an order through our Website, you agree to this Shipping Policy, our Terms of Use / Terms of Service, our Return & Refund Policy, our Privacy Policy, and any additional terms displayed at checkout.
1. Shipping Origin
Orders are generally shipped from Israel and/or from other locations used by our business, suppliers, logistics providers, fulfillment partners, or shipping carriers.
We sell Dead Sea cosmetics, skincare products, beauty products, and related items from third-party brands and suppliers. We are an online retailer/reseller and not the manufacturer of the products sold through the Website, unless expressly stated otherwise.
2. Shipping Destinations
We may offer international shipping to various countries and regions, subject to carrier availability, customs restrictions, import rules, sanctions, security conditions, and our internal risk policies.
We reserve the right to refuse, cancel, hold, or limit any order if we believe that shipping to a specific country, region, address, person, or entity may violate applicable law, carrier rules, import restrictions, export controls, sanctions, or our internal policies.
Availability of shipping to a country at checkout does not guarantee that every product can be legally imported into that country.
3. Shipping Methods and Carriers
We may use different shipping carriers, postal services, couriers, express delivery providers, fulfillment providers, and logistics partners, including but not limited to FedEx and other international or local delivery providers.
The carrier used for a specific order may depend on destination country, product type, package size, shipping rate selected, carrier availability, customs requirements, security restrictions, and other operational factors.
We reserve the right to choose, change, or replace the shipping carrier or shipping method when reasonably necessary.
4. Order Processing Time
Order processing time is the time required to receive, verify, prepare, pack, and hand over your order to the shipping carrier.
Processing times may vary depending on product availability, payment verification, fraud screening, holidays, weekends, high-demand periods, supplier delays, security events, and other operational circumstances.
Orders are not processed or shipped on certain holidays, weekends, or days when carriers, suppliers, banks, or logistics providers are closed.
If additional verification is required, processing may be delayed until the requested information is received and approved.
5. Delivery Times Are Estimates Only
Any delivery date, shipping time, transit time, or estimated arrival date displayed on the Website, at checkout, in email communication, or by the carrier is an estimate only and is not guaranteed, unless we expressly state otherwise in writing.
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
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customs clearance;
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import inspections;
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customs duties or tax assessment;
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courier or postal delays;
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failed delivery attempts;
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incorrect, incomplete, inaccessible, or undeliverable address;
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customer unavailability;
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customer failure to answer phone calls or delivery messages;
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customer failure to provide documents or information required by customs or carrier;
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weather events;
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holidays;
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security events, war, terrorism, civil unrest, or emergency conditions;
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strikes or labor disputes;
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carrier operational issues;
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supplier or fulfillment delays;
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government actions or changes in law;
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force majeure events.
We are not responsible for delays caused by customs authorities, carriers, postal services, local delivery partners, government authorities, or customer-related issues.
6. Shipping Fees
Shipping fees, if applicable, are displayed at checkout before payment is completed.
Shipping fees may vary depending on destination country, shipping method, order value, package weight, package size, promotions, and carrier rates.
Unless expressly stated otherwise, shipping fees do not include customs duties, import taxes, VAT, brokerage fees, clearance fees, storage fees, handling fees, carrier collection fees, or other local charges imposed in the destination country.
Shipping fees are generally non-refundable once an order has been shipped, except where required by applicable law or expressly approved by us in writing.
7. Free Shipping Offers
We may offer free shipping promotions from time to time.
Free shipping may be subject to minimum order value, destination country, product exclusions, shipping method restrictions, promotional terms, and availability.
Free shipping does not mean that customs duties, import taxes, VAT, brokerage fees, clearance fees, or local charges are included. Unless expressly stated otherwise at checkout, such charges remain the customer’s responsibility.
We may modify, suspend, or cancel free shipping offers at any time.
8. Customer Responsibility for Shipping Information
The customer is responsible for providing a complete, accurate, accessible, and deliverable shipping address at the time of placing the order.
The shipping address must include all required details, including:
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full recipient name;
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street address;
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house/building number;
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apartment, suite, unit, floor, or room number, if applicable;
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city;
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state/province/region, if applicable;
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postal or ZIP code;
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country;
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valid phone number;
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email address;
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any additional delivery instructions required for successful delivery.
We are not responsible for delays, failed delivery, returned shipments, additional fees, storage charges, customs charges, or loss caused by incorrect, incomplete, outdated, inaccessible, or undeliverable information provided by the customer.
9. Offices, Schools, Hotels, Mailrooms, P.O. Boxes and Special Addresses
If the customer provides an address such as an office, school, hotel, mail forwarding address, P.O. box, pickup point, reception desk, shared building, secured building, campus, workplace, or any other location where delivery may require internal handling, security approval, reception acceptance, personal availability, or additional instructions, the customer is solely responsible for ensuring that the shipment can be accepted at that location.
We are not responsible if a shipment cannot be delivered because:
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the reception desk refuses or misplaces the package;
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the office, school, hotel, mailroom, or building staff cannot locate the recipient;
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the recipient is no longer at the address;
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the address does not accept courier deliveries;
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the carrier cannot access the building;
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delivery requires information that was not provided;
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the customer does not respond to the carrier;
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the location is closed, restricted, or unavailable;
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the carrier does not deliver to P.O. boxes or similar addresses.
If delivery fails for any of these reasons, the shipment may be returned, held, abandoned, destroyed, or otherwise handled according to the carrier’s procedures and applicable law.
Failure to provide a suitable delivery address does not automatically entitle the customer to a refund, replacement, or free reshipment.
10. Address Changes After Order Placement
If you need to change your shipping address after placing an order, you must contact us as soon as possible.
We cannot guarantee that an address change can be made after an order has been processed, packed, fulfilled, or handed over to the carrier.
If the carrier allows address correction or redirection, additional fees may apply. The customer is responsible for any carrier fees, address correction fees, redirection fees, return shipping fees, storage fees, customs fees, or other charges resulting from an address change or correction.
We may refuse address changes if we suspect fraud, unauthorized payment, chargeback risk, delivery risk, or violation of our policies.
11. Tracking Information
When tracking information is available, we may provide it by email, order status page, customer account, or other communication method.
The customer is responsible for monitoring tracking updates and responding promptly to any requests from the carrier, postal service, customs authority, broker, or local delivery partner.
Tracking updates may be delayed, incomplete, inaccurate, or unavailable depending on the carrier, country, customs processing, postal system, or technical limitations.
A lack of tracking updates does not automatically mean that a shipment is lost.
12. Customer Availability and Cooperation
The customer is responsible for being available to receive the shipment and for cooperating with delivery and customs procedures.
If the carrier, courier, postal service, customs authority, customs broker, or local delivery partner contacts the customer regarding delivery, address confirmation, customs clearance, taxes, duties, documents, pickup, or additional instructions, the customer must respond promptly.
If the customer fails to respond, refuses delivery, misses delivery attempts, fails to collect the shipment, fails to provide required documents, or fails to complete customs clearance, the shipment may be returned, held, abandoned, destroyed, confiscated, or otherwise handled according to carrier or local authority procedures.
Failure to accept or collect a shipment is not considered a valid cancellation and does not automatically entitle the customer to a refund.
13. Failed Delivery Attempts and Unclaimed Shipments
If a delivery attempt fails, the carrier may attempt redelivery, hold the package for pickup, request additional information, charge storage fees, return the shipment to sender, or dispose of the shipment according to its procedures.
It is the customer’s responsibility to follow carrier instructions and collect the shipment within the timeframe provided by the carrier or local delivery partner.
If a shipment is not collected, refused, or returned because the customer was unavailable, did not respond, provided an incorrect address, failed to complete customs clearance, or failed to pay required charges, the customer will not be entitled to an automatic refund.
Any possible refund, reshipment, or store credit will be at our discretion and may be reduced by:
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original shipping costs;
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return shipping costs;
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carrier fees;
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customs fees;
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brokerage fees;
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clearance fees;
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storage fees;
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handling fees;
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payment processing fees;
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administrative costs;
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the value of any damaged, opened, expired, missing, used, non-resellable, or unsellable products.
14. International Orders
International orders may be subject to customs clearance, import inspection, duties, taxes, VAT, brokerage fees, carrier collection fees, local fees, and other charges in the destination country.
By placing an international order, you acknowledge that you are purchasing goods from outside your country and that the shipment may be treated as an import into your country.
You are responsible for ensuring that the products you order may be legally imported, purchased, possessed, and used in your destination country.
We do not guarantee that any product sold on the Website complies with the import rules, labeling rules, ingredient restrictions, product registration rules, tax rules, customs rules, or local laws of every destination country.
15. Customs, Duties, Taxes, VAT and Local Charges
This section is especially important for international customers.
Unless expressly stated otherwise at checkout, product prices and shipping fees do not include customs duties, import taxes, VAT, sales tax, brokerage fees, clearance fees, storage fees, carrier collection fees, administrative fees, or other local charges imposed by your country.
The customer, as the importer of the goods into the destination country, is solely responsible for:
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understanding the import laws and tax rules of the destination country;
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checking whether the products may be legally imported;
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paying all applicable duties, taxes, VAT, sales tax, brokerage fees, clearance fees, carrier fees, storage fees, and local charges;
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providing documents or information required by customs, carrier, courier, postal service, broker, or local authorities;
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cooperating with customs clearance procedures.
Customs rules, tax rates, duty thresholds, import procedures, and clearance requirements vary by country and may change at any time.
The fact that a previous order was delivered without customs duties, taxes, VAT, or other import charges does not guarantee that future orders will be delivered without such charges.
We do not control and cannot predict the amount of duties, taxes, fees, or charges that may be imposed by customs authorities, tax authorities, carriers, brokers, or local authorities.
16. Refusal or Failure to Pay Customs Duties, Taxes or Import Charges
Refusal, failure, delay, or neglect to pay customs duties, import taxes, VAT, brokerage fees, clearance fees, storage fees, carrier fees, or any other import-related charges is not a valid reason for cancelling an order, refusing delivery, requesting a refund, or filing a payment dispute.
If the customer refuses or fails to pay import charges, refuses customs clearance, fails to provide required documents, does not cooperate with customs procedures, or does not respond to customs or delivery requests within a reasonable time, we reserve the right, where possible, to instruct the carrier to return the shipment to sender or to stop further delivery attempts.
If the shipment is returned to us due to refusal or failure to pay customs duties, taxes, VAT, fees, or import charges, we may, at our discretion and subject to applicable law:
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refuse to issue a refund;
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deduct from any possible refund all original shipping costs;
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deduct return shipping costs;
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deduct customs fees;
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deduct carrier fees;
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deduct brokerage fees;
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deduct clearance fees;
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deduct storage fees;
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deduct handling fees;
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deduct payment processing fees;
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deduct administrative costs;
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deduct the value of any opened, damaged, expired, missing, used, non-resellable, or unsellable products;
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issue store credit instead of a monetary refund;
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reship the order only if the customer pays all additional shipping, customs, handling, and administrative costs in advance.
If the shipment is abandoned, destroyed, confiscated, not released by customs, not returned to us, or otherwise lost because of the customer’s refusal or failure to pay import charges or complete customs clearance, the customer will not be entitled to a refund, replacement, or compensation, except where required by mandatory applicable law.
17. Delivered Duty Paid and Delivered Duty Unpaid
Unless expressly stated otherwise at checkout, our international shipments are treated as Delivered Duty Unpaid (DDU) or equivalent, meaning that customs duties, import taxes, VAT, brokerage fees, clearance fees, and local charges are not included in the product price or shipping fee and must be paid by the customer.
If a shipment is offered as Delivered Duty Paid (DDP) or duties/taxes prepaid, this must be expressly stated at checkout or in writing by us.
No statement by customer support, chat, email, social media, or any representative shall be interpreted as a guarantee that duties, taxes, or import charges will not apply, unless expressly confirmed in writing by an authorized representative.
18. Import Restrictions and Prohibited Items
Some countries may restrict or prohibit the import of certain cosmetic products, skincare products, ingredients, quantities, labels, packaging, or product claims.
The customer is responsible for checking local laws and import restrictions before placing an order.
If an order is refused, returned, confiscated, destroyed, delayed, or restricted by customs or local authorities due to import rules, ingredient restrictions, product registration requirements, labeling rules, or local laws, we are not responsible for any resulting loss, delay, cost, or non-delivery, except where required by mandatory applicable law.
19. Split Shipments
We may ship items from the same order in separate packages or at different times.
This may occur due to product availability, packaging requirements, carrier restrictions, warehouse location, customs requirements, or operational reasons.
If an order is split into multiple shipments, each shipment may have separate tracking information and may arrive at different times.
For international orders, separate shipments may be assessed separately by customs authorities and may result in separate duties, taxes, VAT, or fees.
20. Packaging
We make reasonable efforts to package products securely for shipment.
However, international shipping involves handling by carriers, customs authorities, postal services, local delivery providers, sorting facilities, and third parties outside our control.
Product packaging, outer boxes, labels, seals, promotional packaging, or retail boxes may show signs of handling, pressure, minor dents, scratches, or cosmetic shipping wear. Such external packaging wear does not automatically mean that the product itself is defective.
We are not responsible for minor cosmetic damage to external shipping boxes or retail packaging that does not affect the product’s usability, safety, or condition.
21. Damaged Packages or Damaged Products
If your package arrives visibly damaged, crushed, leaking, opened, wet, broken, or otherwise affected, you should document the condition immediately.
To review a damaged shipment claim, we may require the customer to provide:
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clear photos of the outer shipping box;
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clear photos of all shipping labels;
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clear photos of the damaged product;
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clear photos of the internal packaging materials;
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clear photos showing leakage, breakage, or missing contents, if applicable;
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order number;
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tracking number;
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delivery date;
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a short written description of the issue;
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any carrier damage report or delivery note, if available.
You must keep the original shipping box, product packaging, labels, damaged items, and packing materials until the claim is fully resolved.
Do not throw away the shipping box, damaged products, labels, or packaging materials before receiving instructions from us.
Failure to provide required evidence or failure to keep the packaging and damaged items may result in denial of the claim.
Damage claims should be reported as soon as possible after delivery, preferably within 48 hours and no later than 7 days after delivery, unless a longer period is required by applicable law.
Any compensation for damaged products may be limited to replacement, refund for the affected item only, store credit, partial refund, or another solution at our discretion, subject to review and applicable law.
We are not required to refund the entire order if only part of the order was damaged.
22. Missing Items or Incorrect Items
If you believe an item is missing from your order or you received an incorrect item, you must contact us as soon as possible, preferably within 48 hours and no later than 7 days after delivery.
We may require photos of the package, products received, packing materials, invoice, product labels, shipping label, and any other evidence reasonably necessary to review the claim.
Do not use, open, discard, or dispose of any incorrect item unless instructed by us.
If an incorrect item was sent, we may require its return before issuing a replacement, refund, or store credit.
Any remedy may be limited to the missing or incorrect item only, subject to our review and applicable law.
23. Lost Shipments
A shipment is not considered lost merely because tracking is delayed or has not updated for a certain period.
If a shipment appears delayed or potentially lost, we may open an investigation with the carrier, postal service, courier, logistics provider, or local delivery partner.
The customer must cooperate with any investigation, including confirming the delivery address, checking with household members, reception desks, mailrooms, neighbors, building management, local post offices, pickup points, customs authorities, or delivery providers.
Refunds, replacements, or store credits for lost shipments are not automatic and may depend on the results of the carrier investigation, tracking information, delivery confirmation, insurance coverage, customer cooperation, and applicable law.
If tracking shows that the shipment was delivered to the address provided by the customer, we may treat the order as delivered unless the carrier investigation confirms otherwise.
We are not responsible for theft, loss, misplacement, or disappearance of a shipment after confirmed delivery to the address provided by the customer, except where required by mandatory applicable law.
24. Carrier Investigation and Claim Time
Carrier investigations may take time and are controlled by the carrier or local delivery provider, not by us.
We may not be able to issue a refund, replacement, or store credit until the carrier investigation is completed or until we receive sufficient evidence to make a decision.
The customer agrees to provide reasonable cooperation and information required for the investigation.
Failure to cooperate with the investigation may result in denial of the claim.
25. Delivery Confirmation and Proof of Delivery
Delivery confirmation, signature confirmation, tracking scan, photo proof of delivery, pickup confirmation, customs release confirmation, or carrier delivery record may be used as evidence of delivery.
If the carrier marks a package as delivered, picked up, refused, unclaimed, returned, abandoned, or destroyed, we may rely on the carrier’s records unless there is clear evidence of carrier error.
26. Risk of Loss
Subject to mandatory applicable law, risk of loss or damage may pass to the customer when the order is delivered to the shipping address, collected by the customer, handed to an authorized recipient, left according to carrier procedure, or otherwise marked as delivered by the carrier.
Nothing in this section limits any rights that cannot be limited under mandatory applicable law.
27. Refused Delivery
If the customer refuses delivery for any reason other than a confirmed error by us or confirmed damage requiring refusal, the shipment may be returned to us, abandoned, destroyed, or otherwise handled according to carrier procedures.
Refusing delivery is not a valid method of cancellation and does not automatically entitle the customer to a refund.
If a refused shipment is returned to us, any possible refund may be reduced by all costs incurred, including original shipping costs, return shipping costs, carrier fees, customs fees, brokerage fees, storage fees, handling fees, payment processing fees, administrative costs, and the value of any damaged, opened, expired, missing, non-resellable, or unsellable products.
If the refused shipment is not returned to us, the customer will not be entitled to a refund, replacement, or compensation, except where required by mandatory applicable law.
28. Returned-to-Sender Shipments
If a shipment is returned to sender due to incorrect address, failed delivery, unclaimed package, refusal to pay customs charges, refusal of delivery, customer unavailability, failure to respond to carrier requests, failure to provide required documents, or other customer-related reasons, we may treat the shipment as a failed delivery caused by the customer.
No refund will be issued unless and until the shipment is actually returned to us and inspected, except where required by mandatory applicable law.
If a refund is approved, we may deduct all costs caused by the failed delivery, including original shipping costs, return shipping costs, customs fees, carrier fees, brokerage fees, storage fees, handling fees, payment processing fees, administrative costs, and the value of any damaged, opened, expired, missing, non-resellable, or unsellable products.
If the shipment is not returned to us, is abandoned, destroyed, confiscated, or lost in transit during return due to customer-related reasons, the customer will not be entitled to a refund, replacement, or compensation, except where required by mandatory applicable law.
29. Reshipment
If a shipment is returned to us due to customer-related reasons, we may offer reshipment at our discretion.
Reshipment is not guaranteed and may be subject to:
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customer payment of new shipping costs;
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customer payment of return shipping costs;
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customer payment of customs fees, taxes, and local charges;
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confirmation of a correct and deliverable address;
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product availability;
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product condition after return;
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carrier availability;
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our internal risk review.
We may refuse reshipment if the original shipment was refused, unclaimed, returned because of unpaid customs charges, associated with fraud risk, or returned in non-resellable condition.
30. Product Availability and Backorders
If an item becomes unavailable after an order is placed, we may contact the customer to offer a replacement, partial shipment, delay, cancellation of the unavailable item, store credit, or refund for the unavailable item.
We reserve the right to cancel unavailable items and ship the rest of the order where appropriate.
Product availability is not guaranteed until the order is processed and dispatched.
31. Order Cancellation Before Shipping
If you wish to cancel an order, you must contact us as soon as possible.
We cannot guarantee cancellation after the order has been processed, packed, fulfilled, handed to the carrier, or prepared for shipment.
Once an order has been shipped, it is subject to this Shipping Policy and our Return & Refund Policy.
32. Force Majeure and Events Beyond Our Control
We are not responsible for failure or delay in shipping or delivery caused by events beyond our reasonable control, including war, terrorism, security events, civil unrest, natural disasters, fire, flood, pandemic, epidemic, strikes, labor disputes, courier delays, postal delays, customs delays, government actions, changes in law, import restrictions, export restrictions, supplier delays, power failures, internet failures, cyberattacks, payment system failures, or other force majeure events.
33. Customer Support and Shipping Advice
Customer support may assist with tracking, delivery questions, customs questions, and general shipping information.
However, customer support cannot guarantee delivery dates, customs outcomes, customs charges, carrier decisions, customs clearance times, tax amounts, or import approval.
No statement by customer support, chat, email, social media, WhatsApp, phone, or any representative shall modify this Shipping Policy or create a shipping guarantee unless expressly confirmed in writing by an authorized representative of MySeaSideSpa.
34. Relationship With Return & Refund Policy
This Shipping Policy should be read together with our Return & Refund Policy.
Shipping-related issues, including damaged products, missing products, incorrect products, refused shipments, returned-to-sender shipments, customs refusal, unclaimed shipments, and failed delivery, may affect eligibility for refund, replacement, store credit, or reshipment.
Where there is any conflict between this Shipping Policy and the Return & Refund Policy, we may interpret the policies together in a manner that best reflects the nature of the issue, subject to mandatory applicable law.
35. Changes to This Shipping Policy
We may update or modify this Shipping Policy from time to time.
The updated version will be posted on the Website with a revised “Last updated” date.
Your continued use of the Website or placement of orders after changes are posted constitutes acceptance of the updated Shipping Policy.
36. Contact Information
If you have questions about shipping or delivery, please contact us:
MySeaSideSpa
Operated by: Gift Time
Registration No.: 336310255
Business Address: 26 Raziel Street, Tel Aviv-Jaffa, Israel
Email: myseasidespa@gmail.com
Website: www.myseasidespa.com
